5Gbps speed LAN (Ethernet) port. We would like to show you a description here but the site won’t allow us. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I was told when purchasing the broadband package that fi. You should also be aware there is a £25 call out charge for the engineer to move the socket. second Booster and move it to where you need it in your home and connect it to another. The Openreach sockets do not work for Virgin Media. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. 95 – £ 59. VM has a rolling programme of work to move all customers over by 2025. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin Media Extension Cable. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Stream from Virgin Media. Perfect for when you can’t all decide on what to watch. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). You should be able to do it on a call to CS. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Options. Ethernet cable is faintly easy to hide. Next step . Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. #1. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. Turn on your TV and get connected. Behold the power of Powerline. We can certainly get a move of the. the other Virgin Media boosters will connect to this one. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tudor. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Adduxi. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Sign in to My Virgin Media a. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Please look out for the private message and we can get started. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. It has two outputs on the left of the wall box. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Tudor. Your "loss of signal" point is a good one. I also have this other dual cable going to the Smart Hub. However, I do not have any of the specified wall sockets available. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. The existing cables will be screw-on (11 mm spanner or pliers required). I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. I would like to arrange for someone to come and look at it and if. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Your connection box is usually put in the living room on the wall. Following the installation and verification of its functionality, you can browse the web or. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. All our services will be set up so, once you’re in your. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 1. A coax cable will also need to be installed by Virgin Media for the live TV signals. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. I have had - 5266681. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Security. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. g. A master socket is the main socket for the phone line in your home, not an extension socket. I will send you a PM to confirm your details so this can. Or a VM person will sort it for you when they get here in a day ot two. Koda. My Virgin Media App. Everything is converted to specialised triple screened coaxial cable. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. 24-03-2021 05:06 PM. This is the point where Openreach's responsibility for the line. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Browse Virgin Media Virgin Media Community. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. The box needs to move from my living room to under the stairs. Step by step guide to self installing your Virgin Media broadband Hub 4. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. Don’t plug the power cable into a plug socket yet. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). It’s important you talk to your provider about how the service will work for you. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Any other way is going to cause you a load of hassle. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Options. Options. VM will move the socket for £25, probably cheaper than an electrician. (knowledge is power) Sun 05-Jan-14 12:53:34. Hi Swifty-one, welcome back to the community. 3. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. 4 2 Within 2 minutes press theSocket. 24 Inc Vat. Stay safe online. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. You can also check for a loose cable as not all properties have a socket. A single cable modem can also be added to the same wiring backbone in your house. Just push to fit. on 20-02-2023 11:46. u just run a long cable from the box inside to whatever room u want. Security matters. I have the most. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. In your Stream kit you’ll find everything you need to get the Stream box up and running. I don't work for Virgin Media. Virgin Media Movers Team. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. by eddie778 • Just joined. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. - 5266634. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. All the cabling is the property of Virgin Media and must not be touched. 2. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. It might though take from a couple of days to a week to then get the tech visit. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. No, you can keep using the same phone you’ve always used. I don't quite understand this, as according to Ofcom, it can be done via the "cease and re-provide. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Pack our kit. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. 4. I'm a Very Insightful Person, I'm here to share knowledge. To move your number, you will need: The name of your old home phone provider; The Universal Account Number (UAN) from the previous provider - see the table below for help on this. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You can just disconnect the flylead from the isolator tho as it has a barrel on it. I'm very sorry for any issues you've had in speaking with the team. The closest I could find was this, which. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. VM will usually only supply a Quickstart to a property that had VM previously. . jbrennand. Any extension that you create after the main socket is your responsibility. Kind regards, Ilyas. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. . on 12-10-2022 15:38. Vonage 2nd line. In any case your contract prohibits you moving it yourself. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. This TEL1 socket serves the same function as the old 'telephone master socket' did. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Next, connect the power cable. You might also need to change it if your current package isn’t available at your new address. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. They will run the cable underground. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. The WiFi Booster will start copying your Hub’s details. We need to remove the box inside aswell to decorate. Follow the instructions on screen to finish your setup. The cable terminates on a box indoors wherever you want it, within reason. Choose the best spot for your wifi hub. Turn on suggestions. Choose your package. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. My dad bought the 1gbps package and arranged the delivery for - 5273209. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. #VirginMedia #VirginMediaQuickStart #V. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Sorry to hear you. 1. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. All our services will be set up so, once you’re in your. Paul. Cable installation. There's a couple of different issues you have mentioned here so I will deal with them each individually. Or wait here a day or two for a VM Mod to pick this up. ) 1. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. #4. I then unplugged the Pod and plugged it back in again and then it worked. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. 3 weeks ago. Installing and configuring your kitRe: Moving broadband socket. The RJ11 sockets will be redundant. Firmly push the end of the cables into the sockets. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. 1. My problem, like many others is the main phone line is in one room and the hub in another. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Thank you for your help. on 19-04-2022 19:46. Virgin Media have used the Openreach socket to provide telephone services. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. It allows your computer to send information along your network. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. We appreciate you reaching out to us on here. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). So you can either unscrew this one & push on the connector provided in the Quick Start pack. Account - Cable. Step 5. Regards, Steven_L. 24 Jan 2007. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. All the cabling is the property of Virgin Media and must not be touched. TV box - 15 mins. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. You can test they’re secure by checking they don. PS. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. 3. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. . VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Using two boxes simultaneously would require an addition to your subscription, though. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. Chatter and natter. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Your connection box is usually put in the living room on the wall. Last edited: 21 Jul 2010. In response to Llfamily. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. From April 2023 that will change, Ofcom said today. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. You need a small spanner to remove this. Browse Virgin Media Virgin Media Community. 2. Even sitting in the room above the router, the WiFi was dreadful. 1 ACCEPTED SOLUTION. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Virgin Media Help - Get help, tips an. Browse Virgin Media Virgin Media Community. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. Manage Your Account. All you need to do is contact Virgin Media and explain what the issue is. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. It’s easy to switch your TV and landline services too. Various cable mediums are used in modern systems to transmit data. I'm a Very Insightful Person, I'm here to share knowledge. The top “capped” one is marked FM & has been disused since cable went digital. the street is enabled for the service. Vonage 2nd line. Phone. Aug 16, 2014. Choose the best spot for your wifi hub. It is one of the largest. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. Business, Economics, and Finance. Back a step. The two sockets on the wall on the RHS are telephone sockets. I will assist you on getting this done for you. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. Simplistic way will be running cable round the top of the skirting mate. ) The hub will be in here too 3. 4. On top of that, Virgin Media also offers a self-install option. on 04-12-2022 14:39. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Step 2: Order your TalkTalk Broadband service. Or the virgin cable that comes into ur property at the moment pull out and. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. The SSIDs must be the same and broadcast enabled. No, you can keep using the same phone you’ve always used. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I can’t find a wall socket anywhere that matches those indicated by virgin. QuickStart, set up and connections. Feed this disconnected extension wire into the VM socket and. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. u just run a long cable from the box inside to whatever room u want. Virgin Media; My Virgin Media; Shop; Help;. I wondered if I could ask the community some advice. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. • Connect the end of the 1. Encantador Posts: 678 Forumite. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Use this splitter inside to split the connection instead of the one you bought. No confirmation received so just rang now and there is no record of the appointment. Connect the Hub’s power cable with the blue tab. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. Fibre Broadband. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. - 5109379My Virgin Media App. Unfortunately Forum Staff are unable to process new deals. Connect a pair into pins A & B. Installing Virgin Media banda for the primary set . You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 0a output. VM has to 'switch' you to do that. Quickstart is the quickest and easiest way to setup our services. The second two black cables are from a satellite dish, used by. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. The steps that the Virgin. The distance is approximately 12 metres. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. Much easier and more discreet than putting a junction in. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. SpeedWow can’t wait to have a BQM looking like this. I have sent you a direct message to allow us to do this with you in a private space. You’ll need to return your Virgin Media Hub. Choose your package. 0. Not had any success calling. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. Plug the cables into the hub. We would like to show you a description here but the site won’t allow us. Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. It is a RJ11 connector on the TEL1 phone socket on the hub. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Tried looking but can't see a way to book an engineer for this? Thanks. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Be aware it may complicate things though if you do come to order cable in the future. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2.